FAQ

What is this platform?

Welcome to U-KNOW and U-TRANSFER, two tools developed within the UPPER project to support knowledge exchange and capacity building in public transport. These tools are available through a single, shared platform that brings together valuable resources, training, and practical solutions.

U-KNOW focuses on sharing good practices, project results, evaluation methods, and a glossary of key terms.
U-TRANSFER supports capacity building by offering tailored guidance, training materials, and insights from UPPER activities, especially aimed at cities and stakeholders beyond the project.

Together, they help users tackle challenges in urban mobility and make more informed decisions to improve public transport systems.

What is U-KNOW and what purpose does it serve?

U-KNOW is an online portal designed to promote innovation, share best practices, and support knowledge transfer in the field of public transport. It helps public authorities, transport operators, researchers, and other stakeholders:

Access real-world examples of successful strategies
Understand the impact of public transport measures
Navigate academic and policy developments in urban mobility

The goal is to empower users with information on what works, how it works, and why it makes a difference.

If you are looking for guidance on how to apply this knowledge in practice, such as through workshops and hands-on tools, we encourage you to explore the U-TRANSFER section.

What is U-TRANSFER and what purpose does it serve?

U-TRANSFER is a publicly available platform where UPPER results, lessons learned, and outcomes will be transferred providing:

tailored webinars
trasferability guidelines
trasferability workshops

U-TRANSFER is aimed at cities and stakeholders not directly involved in the project, but who would be interested in replicating the project findings and applying the push-pull measures described in the cities.

Who can use and benefit from U-KNOW and U-TRANSFER?

This platform is intended for:

Public transport operators and authorities
Urban planners and policy makers
Researchers, academics, and mobility professionals
Local and regional governments
Citizens, community groups, and anyone interested in sustainable transport

U-KNOW supports those looking to explore evidence-based knowledge, while U-TRANSFER helps users apply this knowledge through training and capacity-building activities.

What types of content can I find on this platform?

In the Resources section:

Best Practices: Proven strategies and actions that enhance the public transport ecosystem
Case Studies: Detailed examples of real-world initiatives and their outcomes
Academic Research: Key findings and practical implications from scholarly work
Research & Innovation (R&I): Results from EU-funded and other mobility-related projects
Policy Briefs: Short, insightful summaries of relevant transport policies and regulations
Tools: Software or practical instruments that support planning and operations
Guidance Frameworks: Structured methodologies to support planning and decision-making
Benchmarking Inventories: Datasets and comparison tools to monitor progress

In the Capacity Building section:

Transferability Guidelines: Straightforward examples originated from the almost 80 measeures developed within Upper Cities&Region. Through U-TRANSFER, the UPPER cities will share challenges, enablers and recommendation to perform their replication journey.
8 tailored workshops with Upper ‘living labs: The UPPER results, lessons learned, and outcomes will be transferred to 10 additional take-up cities committed to becoming climate-neutral, selected in M30
Tailored webinars-workshops: Trainings and webinars produced within UPPER and other Civitas and NZC eu funded projects such as Spine, Reallocate, Elaborator, Move21 and other

In the Evaluation section:

Descriptions of main mobility-related indicators
Evaluation methodologies used to assess public transport measures
Case studies and best practices in evaluating public transport initiatives

In the Glossary:

Clear definitions of public transport and urban mobility terminology
A helpful reference for users at all levels of expertise

Please note: This platform is currently under development. While content is actively being created, some resources may not yet be available

How do I access the different resources available on U-KNOW?

To find the content you need, you can:

Click on the “Resources” or “Evaluation” tabs in the main menu to filter by topic, content type, country, and more
Use the search bar to look up specific keywords

If you want to understand key terms in the field, you can also visit the Glossary section through the main menu.

Can I contribute to the platform? If so, how?

Yes, you can contribute content to U-KNOW.

Here’s how:

Click on the “Suggest Content” button in the top-right corner of the menu.
Fill in the form with a reference and either a valid link or supporting document.
If accepted, you will receive an email from the U-KNOW team with a template to complete and submit.

Please note that materials cannot be uploaded directly. This ensures that everything published on the platform is reviewed, relevant, and accessible.

Content suggestions must meet a few basic criteria:

They must relate to public transport
They should show measurable impact or results
They need to fit into one of U-KNOW’s accepted content types

You cannot contribute to U-TRANSFER, all sources will originate from within UPPER.

How often is the content on the platform updated?

The platform is updated regularly as part of the UPPER project, which runs until January 2027.

We are continuously adding new materials to U-KNOW, including:

Project results and research findings
Case studies and best practices
Evaluation tools and frameworks

If you have valuable content to share, we encourage you to use the Suggest Content feature and help expand the platform’s impact.

We also update the U-TRANSFER section with new workshops and capacity-building materials as they become available.