Passenger experience and services Archives - Public Transport Knowledge

Passenger experience and services

Capacity Building Events

30.11.-0001

Mobility as a right Workshop: Restoring people’s dignity in public transport

The 'Mobility as a Right' concept is one of the pillars of the project, and this first online Workshop was planned specifically for the UPPER Consortium. The workshop's aim, organized by ICLEI and Eur...

30.11.-0001

UPPER, MOVE21 & SCALE-UP webinar on ‘Mobility management around large events’

The joint webinar, organized and registered by Eurocities's Florian Becker and Lucian Zagan, featuring contributions from UPPER Project EU, MOVE21: Zero Emission 21st Century & SCALE-UP Project, f...

30.11.-0001

Webinar: Streets for All. Mobility as a Right & School Streets

In this knowledge exchange webinar, organized jointly by Horizon-funded projects REALLOCATE, UPPER, and JUST STREETS, we propose to address two topics related to inclusive urban mobility: mobility jus...

Resources

27 Oct 2025

Accessibility of Shared Mobility Services for Disabled People

This academic research investigates the accessibility of shared mobility services for people with disabilities across seven European cities: Bologna, Cagliari, Brussels, Lisbon, Sofia, Stockholm, and...

21 Jan 2026

Dementia‑Friendly Transport and Universal Design

This report investigates travel experiences and barriers faced by people living with dementia in Norway, focusing on how universal‑design principles can be extended to improve cognitive accessibil...

16 Jan 2026

Is It Really Too Far to Walk? Overestimating Walk Times and Distances Reduces Walking

This study surveyed 1 297 participants at seven locations in New Jersey to examine how perceived distances and walk times influence walking behaviour. Respondents consistently overestimated bot...

10 Dec 2025

Netnography Study: End‑Users’ Satisfaction with Public Transport in UPPER Cities

Academic abstract The UPPER Horizon Europe project aims to accelerate a public‑transport revolution across ten European cities, supporting the EU Cities Mission for climate‑neutral mobility by�...

06 Aug 2024

On the road to a concept for Bus Rapid Transit

This publication aims to serve as a baseline describing the state-of-the-art of (E)Bus Rapid Transit systems around the world, creating a benchmark for the eBRT2030 project. The report examines th...

16 Jan 2026

Perception of Waiting Time at Transit Stops and Stations

Waiting time is a major source of dissatisfaction for transit users. This study investigates how specific stop‑ and station‑level amenities influence passengers’ perceived waiting time. Using re...