Inclusivity in public transport refers to ensuring that all individuals, regardless of age, gender, ability, income level, or social background, have equal access to safe, reliable, and affordable mobility options. An inclusive transport system promotes social equity, reduces discrimination, and empowers underrepresented groups by addressing their specific needs. It also considers cultural diversity and varying levels of digital literacy, ensuring that no one is excluded from public transport due to systemic barriers.

Key challenges

• Gender disparities: Women often face safety concerns and may have different mobility patterns that are not considered in transport planning.
• Barriers for disabled individuals: Public transport systems may not fully accommodate those with physical, sensory, or cognitive impairments.
• Digital exclusion: Online ticketing and real-time apps may exclude older adults, low-income groups, and individuals with limited digital access.
• Language and cultural barriers: Non-native speakers and immigrants may struggle with unclear signage and limited multilingual support.
• Financial exclusion: High transport costs disproportionately impact disadvantaged populations, restricting their access to opportunities.

Common practices

• Gender-sensitive transport planning: Implementing well-lit stations, emergency call points, and improved security measures to enhance safety for women and vulnerable passengers.
• Barrier-free infrastructure: Ensuring that transport systems are designed to accommodate all passengers, regardless of ability.
• Digital and non-digital accessibility: Providing alternatives to app-based services, such as staffed ticket counters and printed timetables.
• Multilingual and inclusive communication: Offering signage, announcements, and digital interfaces in multiple languages.
• Subsidised transport schemes: Introducing fare discounts or free travel options for disadvantaged groups.

Relevance to public transport and UPPER

Inclusivity is essential for making public transport a truly equitable mode of mobility. By addressing barriers related to gender, ability, language, and financial status, transport systems become more attractive and accessible to a wider population.

Source: EGUM Recommendations PT Subgroup